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c) if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

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Due to the weight of the stoves and fireplaces we sell, delivery drivers are unable to assist with carrying your goods into your property, It is the responsibility of the customer receiving the goods to organise suitable means to move them to a desirable place i.e. inside the house, a garage or other under cover area. Please Note: There may be additional charges for 'offshore domestic regions': Channel Islands, Isle of Wight, Isle of Man, Scilly Isles, Scottish Islands and Northern Ireland.

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Seriously. We're so confident in our competitive pricing, we guarantee that we'll match or beat the price on any identical product from any UK-based online retailer. The driver will remove the stove or fireplace from the delivery vehicle using suitable lifting equipment, the stove is considered delivered once it is removed from the vehicle and placed within the grounds of your property. The driver will be unable to move the goods across gravel or unfinished drives, through narrow openings, or up steps. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

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And remember: while our fires are designed to give you warmth and comfort, they should not be used as a primary heat source. Once goods are signed for we cannot be held responsible for any damages and the customer is required to prove to us the damage was there before delivery. Electric fireplaces are energy-efficient and cheap to install. However, one unit of electricity is more expensive than one unit of gas, making electric fireplaces costlier to run in comparison.

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We recommend mounting a TV at least 10 inches (25.4 cm) above your electric fire to avoid heat damage. Other great features of the fireplace are the 3 different flame colour options which are dimmable, and 10 media bed colours. If you are confident in your DIY skills and have access to the correct tools, this should be an easy process for you. Our fires come with a comprehensive user manual that gives clear instructions on how to install the fire yourself. We work hard to make sure our prices are the best in the UK. But if you happen to find a better price from another retailer, we'll match it!*